With effect from 1^st March 2012 there will be changes to our processing times.  

We will be unable to offer a same day order/processing/dispatch service and all orders will be processed in the order they are received, regardless of delivery method chosen.

All orders will be processed the day following payment.  They will then be dispatched within 2 business days (Monday to Friday).   Please note that we do not process orders on a weekend. 

Order placed Monday are processed Tuesday and dispatched by 5pm Wednesday.
Order placed Tuesday are processed Wednesday and dispatched by 5pm Thursday.
Order placed Wednesday are processed Thursday and dispatched by 5pm Friday.
Order placed Thursday are processed Friday and dispatched by 5pm Monday.
Order placed Friday, Saturday or Sunday will be processed on a Monday and dispatched by 5pm Tuesday.

An email notification will be sent to inform you of the day of dispatch.

First class items do not have a guaranteed delivery timescale and Royal Mail Guidelines state that they should arrive within 5 business days.

If ordering special delivery items, they will still undertake the same processing times and you should expect your item to arrive the next business day following dispatch notification. 

Please ensure that you order your topper in plenty of time for your event allowing for our processing times and Royal Mail delivery times.

All general enquiries will be responded to within 24 hours (Monday to Friday).  Enquiries sent over a weekend will be answered on the Monday.